Texts about your booking, and offers only if you ask.
We ask before we text, booking texts stay about your party, offers are a separate choice, and one word stops either.
How you opt in
On the Your details step of checkout at hopsquadsandiego.com/book you enter your mobile number and see these two boxes. Both are unchecked until you check them, and neither is required to book.
We record the time of each opt-in with the booking, and the IP address for booking texts. If you leave the boxes unchecked we email you instead and never text.
Booking texts: what we send
Booking confirmation, a reminder the day before with the delivery window, a heads-up when the crew is on the way for setup and for pickup, a note when setup is complete, a weather heads-up if wind or rain may affect the inflatable, a reschedule or cancellation notice, a note when the remaining balance is charged or a card payment fails, a one-time code if a guest signs the safety waiver on their phone and a confirmation when they do, and one thank-you after the party. Nothing else goes to this opt-in. Most bookings get three to eight texts.
Occasional offers: what we send
Only to customers who checked the second box: seasonal deals, a new inflatable, and early access to busy dates. A few times a year at most, never more than twice in a month. Opting out of offers does not affect your booking texts, and opting out of everything does not affect your booking.
How to stop or get help
Reply STOP to any message and texting stops for that number. Reply HELP, text or call (619) 333-6350, or email hello@hopsquadsandiego.com. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages.
Your number stays yours
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging opt-in data and consent are never sold, rented, or shared. Our Privacy Policy has the rest, and our Terms cover the program in short.